From Metrics to Meaning: Using Patient Experience Data to Improve Health Outcomes

This session will equip healthcare leaders with the knowledge and tools to move beyond tracking patient experience scores to strategically using patient feedback as a catalyst for measurable clinical and operational improvement.

Many organizations struggle to translate patient experience data into actionable insights that drive better health outcomes and foster a culture of continuous improvement. Participants will explore integrating patient experience data with quality and safety metrics to identify meaningful patterns, uncover root causes of dissatisfaction and align improvement efforts across departments. Participants will learn how to use data to close gaps in care, engage frontline teams, and respond to patient voices with empathy and effectiveness.

This session addresses knowledge and skills gaps so participants can:

• Translate data into actionable insights


• Align patient experience with clinical and operational improvement goals


• Engage interdisciplinary teams in patient-centered initiatives


• Use experience data to support equity and trust-building efforts in diverse populations