Mastering Workqueue and Inventory Management: Driving Results While Empowering Your Team

This session will explore how healthcare leaders can elevate workqueue and inventory management from a back-office function to a strategic driver of financial and operational performance. Too often, workqueues become overwhelming lists of tasks with limited visibility, leading to inefficiencies, inconsistent results and staff disengagement.

This session provides a practical, leadership-focused approach to transform workqueue management into a proactive, high-impact discipline—while building an empowered, motivated team culture. We will address common challenges such as fragmented queue structures, lack of ownership, burnout, and missed opportunities for automation and process improvement. Participants will learn how to design intuitive workqueue structures aligned with organizational priorities, implement effective inventory management practices and foster real-time accountability across their teams.

Key topics include:

• Redesigning workqueue and inventory structures for clarity and impact


• Driving team engagement through ownership and aligned goals


• Leveraging automation to enhance (not replace) team contributions


• Building continuous feedback loops to sustain improvement


• Leadership strategies to create a culture of empowerment and innovation

The session blends operational tools with leadership strategies, offering both a technical and cultural solution to common workqueue and inventory management pitfalls.

Short-Term Outcomes:

• A clear framework for optimizing workqueue and inventory processes


• Practical techniques to engage and motivate teams


• Immediate identification of gaps in current practices

Long-Term Outcomes:

• Sustained improvements in KPIs such as accounts receivable days and aged inventory


• Increased team ownership, engagement and job satisfaction


• A leadership model that drives continuous performance improvement

Healthcare leaders often lack structured training in how to optimize workqueues while maintaining high team engagement. This session bridges that gap, offering actionable strategies that align operational excellence with a positive and empowered workplace culture.