Genfluence: How to Lead a Multigenerational Workforce

For the first time in history, four generations are working side by side. Boomers, Gen X, millennials and Gen Z all bring unique strengths, but also clashing values, communication styles and expectations. Left unchecked, these differences can fuel burnout, mistrust and turnover. But when leaders harness them, they can unlock innovation, belonging and better patient care.

In this session, Dan Collard, cofounder of Healthcare Plus Solutions Group, and award-winning researcher and author Katherine Meese, PhD, will offer tactics navigating this unprecedented era. They will explore how intergenerational dynamics influence critical issues like talent retention and care outcomes. They’ll also introduce the concept of the Genfluencer: a workplace influencer who bridges divides, builds trust and turns generational diversity into organizational strength.

Participants will learn:

• Why healthcare settings uniquely heighten multigenerational challenges (the high-stakes, emotionally charged nature of the work and the interactions between many key players like board members, leaders, doctors, nurses, patients and families)


• How to discern myths from truths around generational differences (and why it matters)


• The seven cultural building blocks that foster trust, belonging and accountability across all age groups


• An eight-step framework—Control + Alt + Lead—to help leaders reboot how they influence, coach and inspire multigenerational teams


• Why traditional one-size-fits-all leadership development approaches no longer work (and what does)