Senior Director, Practice Services
OSU Physicians
Pam Gray is a seasoned healthcare operations executive with over three decades of progressive leadership experience, currently serving as the Senior Director of Practice Services at OSU Physicians. In this role, she provides centralized support for an ambulatory network comprising more than 100 physical locations and 1,400 providers. Her team supports operational excellence across outpatient services, including centralized hiring and training, shared service delivery, space planning, and lease management for a portfolio exceeding 735,000 square feet and $21 million annually. Pamela has led transformative initiatives such as the Clinic Manager in Training program, which significantly improved onboarding outcomes, and the development of a location inventory database that enhances enterprise-wide access to critical clinic data.
Her operational acumen is further demonstrated through the creation of a clinic schedule repository and a clinic manager scorecard with comparative analytics, enabling data-driven decision-making and performance benchmarking. Pamela’s work is rooted in actionable analytics and continuous improvement, as evidenced by her leadership in SWOT analyses and consulting engagements that optimize structural and process efficiencies. Her career reflects a consistent focus on aligning operational strategy with clinical goals, leveraging data to enhance patient care delivery, and fostering leadership development across teams.
Unlocking the Power of Real Time Data
Wednesday, March 4, 2026
4:30pm - 5:30pm CT