Beyond the Bot: The Rise of AI Agents in Real Healthcare Workflows

AI agents are no longer futuristic novelties—they are becoming integral tools in healthcare operations, reshaping how health systems manage administrative burdens, enhance patient engagement and drive measurable outcomes.

This session brings together digital transformation executives from multiple leading health systems to explore how AI agents are being deployed across diverse environments, with a focus on real-world adoption, impact and scalability. Participants will hear firsthand how each system approached the opportunity to integrate AI agents—what problems they prioritized, which technologies and workflows they targeted, and how they overcame resistance to change. From automating pre-visit registration and scheduling to supporting voice-assisted triage and clinical documentation, each use case will highlight practical steps taken and outcomes achieved. By comparing and contrasting these approaches, the session will offer a comprehensive look at how AI agents can be tailored to meet different organizational goals—whether it’s improving patient access, reducing staff workload or increasing revenue cycle efficiency.

Speakers will share lessons learned, including governance models, vendor partnership strategies, and change management practices that helped teams build trust and adoption. Learners will walk away with a deeper understanding of:

• The spectrum of use cases for AI agents beyond basic chatbots


• Methods for evaluating ROI and workforce impact


• Organizational models for scaling AI solutions responsibly


• How to identify and close skill and knowledge gaps in their own teams

Short-term, attendees will gain insights to begin or refine their AI strategy. Long-term, they’ll be equipped with comparative frameworks and leadership perspectives that enable sustainable innovation and transformation. This session addresses the growing need among healthcare leaders to not just understand AI—but deploy it meaningfully, with outcomes that matter to patients, staff and the bottom line.