Transforming the Patient, Provider and Caregiver Journey Through Technology Innovation

Healthcare today is confronted with critical challenges such as workforce shortages, rising patient expectations and increasing cost pressures. In response, leaders in the field must embrace innovative strategies that ensure safer, more personalized and efficient care delivery. Novant Health, a not-for-profit integrated healthcare system operating in North Carolina and South Carolina, exemplifies this approach by harnessing digital transformation technologies, including generative and agentic AI. Novant Health is pioneering the redesign of care spaces through the integration of smart devices, ambient clinical intelligence and intelligent automation. This technological advancement facilitates personalized and proactive care while simultaneously alleviating clinician burnout. Generative AI supports clinical documentation and patient engagement, whereas agentic AI streamlines workflows, automates tasks and enhances virtual navigation.

The impact of digital transformation on healthcare is quantifiable. Reports from McKinsey suggest AI and automation could save clinicians up to 20% of their time, while Deloitte highlights that smart hospital technologies can improve operational efficiency by up to 25%. These benefits are already being realized at Novant Health, evidenced by its integrated telehealth services, virtual nursing and AI-assisted triage and navigation systems. As Novant Health continues to expand, including the recent acquisition of hospitals in South Carolina and a provision of over $1.6 billion in community benefits, its innovative strategies aim to support equitable, human-centered and future-ready care.

This session will explore how Novant Health is promoting the Quadruple Aim by:

• Redefining experience: Prioritizing patient preferences through personalized engagement


• Transforming care: Leveraging data and AI to improve clinical outcomes


• Enhancing efficiency: Digitally optimizing workflows and performance


• Improving clinician satisfaction: Mitigating administrative burdens and fostering well-being


• Achieving equity and sustainability: Expanding access and investing in resilient care infrastructure

Join Novant Health leaders to discover how AI, smart technologies and digital strategies are revolutionizing the journey of patients, providers and caregivers, shaping the future of healthcare.